The 38bet takes its users' privacy seriously. This page explains, clearly and directly, what personal data we collect, why we collect it, how we use it, who we share it with, and what your rights are as a data subject — all in compliance with Brazil's General Data Protection Law (LGPD, Law No. 13,709/2018).
Our approach is one of complete transparency: you have the right to know exactly what happens to your information when you use the 38bet, and we have an obligation to say so plainly.
Six pillars that define our approach to privacy and data protection.
The 38bet only collects data that is strictly necessary to provide its services — registration, identity verification, Pix and boleto processing, and fraud prevention. We do not collect data without a clear, justified purpose.
All connections to the platform are secured by 256-bit SSL — the same standard used by banks and financial institutions. Payment data such as Pix keys and card details are handled by PCI DSS-certified processors.
The 38bet operates in compliance with Brazil's General Data Protection Law (Law No. 13,709/2018). We have a Data Protection Officer (DPO) responsible for ensuring that all data processing respects the rights of data subjects.
You can request access to, correction of, portability of, or deletion of your personal data at any time. Requests are handled within 15 business days through suporte@38bet.life, free of charge.
The 38bet does not sell, rent, or transfer users' personal data to third parties for commercial purposes. Data sharing occurs only with operational partners necessary to deliver the service, and is governed by confidentiality agreements.
38bet uses cookies for platform operation, performance analytics, and experience personalization. You can manage your cookie preferences at any time in your browser settings.
This Privacy Policy applies to all users of the 38bet, accessible at https://38bet.life. 38bet acts as the controller of personal data collected during use of the platform, responsible for determining the purposes and means of processing such information.
When you create an account, make a deposit via Pix or boleto bancário, place a sports bet, play at the Live Casino, or use any other feature of the 38bet, you agree to the processing of your personal data as described in this policy. If you do not agree with these terms, you should not use the platform's services.
This policy supplements the Terms and Conditions of 38bet and should be read alongside this document for a complete understanding of the relationship between the user and the platform.
The Data Protection Officer (DPO) of 38bet can be contacted by email at suporte@38bet.life with the subject line "Privacy – LGPD". All requests related to personal data are handled as a priority through this channel.
When you register or use the 38bet, we collect the following information that you provide directly:
When you access the platform, we automatically collect technical information required for the operation and security of the service:
To provide services and meet regulatory obligations, the 38bet records all bets placed, results, deposits, withdrawals, and platform activity history. These records are used for winnings processing, VIP Program calculations, anti-money laundering compliance, and responsible gambling.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identification | Full name, CPF, date of birth | Registration and identity verification |
| Contact | Email, mobile number | Communication and authentication |
| Financial | Pix key, bank, card | Payment Processing |
| Technical | IP, device, browser | Security & Anti-Fraud |
| Behavioral | Bets, sessions, preferences | Personalization & VIP |
| Documents | ID, driver's license, proof of address | KYC Verification |
The 38bet uses the personal data collected solely for the purposes described below. We never use your data for any purpose that has not been disclosed to you:
The LGPD requires that all processing of personal data have a legal basis to justify it. The 38bet processes your data on the basis of the following legal grounds set out in art. 7 of Law No. 13,709/2018:
Where the legal basis is consent, you have the right to withdraw it at any time. Withdrawal does not affect any data processing carried out prior to the withdrawal, nor does it affect access to the essential services of the 38bet.
The 38bet may share personal data with partners that assist in service delivery, always under contracts requiring data handling in compliance with the LGPD and the same security standards applied internally. These partners include:
The 38bet does not sell, rent, transfer, or share users' personal data with third parties for marketing purposes, third-party advertising, or any commercial purpose not directly related to the provision of the platform's services. This is an unconditional commitment.
The 38bet may share data with government, judicial, or regulatory authorities when legally required — pursuant to a court order, a request from a competent authority, or fulfillment of an express legal obligation. In all cases, sharing is limited to what is strictly required.
Important: Be wary of any communication claiming to be from 38bet that asks for your personal data, password, or payment details through unofficial channels. 38bet will never ask for your password via email, WhatsApp, or social media.
The 38bet retains personal data for as long as necessary to fulfill the purposes that justified its collection, in accordance with the minimum retention periods required by Brazilian law:
Once the applicable retention period has passed, data is securely deleted or irreversibly anonymized so that it can no longer be linked to the data subject.
The 38bet implements technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or improper destruction. Key security measures include:
In the event of a security incident that may affect personal data, the 38bet will notify affected users and the National Data Protection Authority (ANPD) within the timeframes established by the LGPD.
Despite all the security measures in place, no system is 100% invulnerable. We strongly recommend using a strong, unique password for your 38bet account and never sharing your credentials with anyone.
Cookies are small text files stored in your browser that allow the platform to "remember" certain information between sessions — such as language preferences, login status, and items in your bet slip. The 38bet uses cookies responsibly and transparently.
You can manage or disable non-essential cookies at any time through your browser settings (Chrome, Firefox, Safari, Edge). Please note that disabling essential cookies may prevent the platform from functioning properly. A 38bet does not use third-party tracking cookies for advertising purposes outside the platform.
The 38bet is an adult entertainment platform intended exclusively for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. The registration process requires a CPF and date of birth, and automated systems verify age eligibility.
Should the 38bet identifies that data belonging to a minor under 18 was inadvertently collected, the account will be immediately closed, the data will be deleted, and any deposited funds will be returned to the legally responsible party after a verification process.
Parents and guardians should use parental control tools to prevent minors from accessing betting platforms. If you become aware that a minor is using 38bet, please contact suporte@38bet.life immediately.
Gambling Prohibited for Minors: 38bet strictly prohibits access by users under 18. Identity verification is mandatory, and any violation results in immediate account closure.
The LGPD grants you, as a data subject, the following rights, which may be exercised at any time with the 38bet:
Request confirmation that your data is being processed and obtain a copy of the information 38bet holds about you.
Request the correction of any incomplete, inaccurate, or outdated data registered on the platform.
Request the deletion of data processed on the basis of consent, subject to any legal retention obligations.
Receive your data in a structured format for transfer to another controller, upon formal request.
Withdraw consent previously given for marketing purposes or non-essential cookies, without affecting your access to essential services.
Find out about the entities with which 38bet shares your data and the legal bases used for processing it.
To exercise any of these rights, contact our DPO at suporte@38bet.life with the subject line "LGPD Rights – [your full name]". The 38bet will respond within 15 business days, at no charge to you.
To provide its services, 38bet may transfer personal data to servers and systems located outside Brazil — particularly to cloud infrastructure providers and partner gaming platforms based in other countries.
All international data transfers carried out by 38bet comply with LGPD requirements for international transfers: they take place only with countries or organizations that provide an adequate level of personal data protection, or under specific contractual clauses that guarantee the same standards of protection applied in Brazil.
Payment data processed via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago complies with the regulations of the Banco Central do Brasil and the applicable payment networks, with primary processing taking place within Brazilian territory.
The 38bet may update this Privacy Policy periodically to reflect changes in services, applicable legislation, or data processing practices. Significant changes will be communicated to you by email at least 7 days before they take effect.
The "Last updated" date at the top of this page indicates when the current version was published. We recommend reviewing this policy periodically to stay informed about how 38bet protects your data.
Continued use of the platform after any changes take effect constitutes acceptance of the updated terms. Previous versions of this policy may be requested from 38bet's DPO at suporte@38bet.life.
For questions, requests, or complaints regarding the processing of personal data by 38bet, please reach out through our dedicated privacy channel:
The 38bet responds to all data subject requests within 15 business days, at no charge. If you believe your rights as a data subject have not been adequately addressed, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) at gov.br/anpd.
Privacy channel: suporte@38bet.life · Subject: "Privacy – LGPD" · Response within 15 business days. For urgent account security issues, use the live chat available 24h.
The most common questions about how we handle your data.
38bet uses activity data responsibly — including to keep you protected.
Activity data is analyzed to identify patterns that may indicate problem gambling. When such patterns are detected, 38bet proactively offers control tools.
Financial data is used to enforce the limits you set yourself — daily, weekly, or monthly — ensuring they are respected across all access channels.
CPF, device, and IP data are used to ensure that self-exclusion requests are enforced platform-wide, with no way to circumvent them.
CVV: call 188 (free, 24/7). Gamblers Anonymous Brazil: ja.org.br. 38bet support is available via chat for guidance at any time.