38bet FAQ – Get Your Questions Answered Now

At initial sign-up, no. All you need is your CPF, date of birth, mobile number, email address, and a password — your phone number is verified by SMS during the process. Documents such as a national ID or driver's license may be requested before processing withdrawals above certain amounts, as part of the identity verification process (KYC). This is standard practice across all reputable platforms.

No. The policy of 38bet is one account per CPF. Creating multiple accounts — whether to claim duplicate bonuses or for any other reason — is a violation of the Terms and Conditions and will result in the closure of all identified accounts and the blocking of any balances. If you have lost access to your account, use the password recovery option or contact support via live chat.

On the login, click "Forgot your password?", enter your registered email address, and you will receive a secure link to create a new password. The link is valid for 30 minutes. If you no longer have access to your registered email, contact support (live chat or suporte@38bet.life) with the subject line "Account Recovery" and the team will verify your identity and help restore your access within 48 business hours.

The most common causes are: a typo in your email address (check for accidental spaces or capital letters), an incorrect password (watch out for Caps Lock), a temporarily locked account due to multiple failed login attempts, or an expired session. Try the password recovery process. If the issue persists, reach out via live chat or at suporte@38bet.life — our team resolves these in minutes.

The minimum age is 18 years old. The 38bet is an adults-only platform. The CPF and date of birth provided at registration are verified automatically. Any account identified as belonging to a minor is closed immediately and the balance is returned to the legal guardian after verification.

Log in to your account at 38bet, go to Wallet → Deposit and choose your payment method. The minimum deposit is R$ 20.00. The most recommended method is Pix, which is instant, free, and available 24 hours a day, including weekends and holidays. We also accept boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfers through major banks such as Nubank, Itaú, Bradesco, and Banco do Brasil.

On average, Pix takes less than 15 minutes to be credited after payment is confirmed by your bank. During peak hours it may take a little longer, but rarely more than 30 minutes. Pix works 24 hours a day, 7 days a week, including Sundays and public holidays. If the credit takes longer than 30 minutes, contact support via live chat with your receipt ready.

No. The 38bet does not charge any fees on deposits. The amount you deposit is the exact amount that appears in your balance — no deductions, no platform processing fees. Your bank may charge fees on TED transfers depending on your account type, but that is independent of 38bet. Via Pix, the process is always free.

Bank slips (boleto bancário) have a processing period of 1 to 3 business days after payment, depending on your bank. For that reason, if you need quick access to your balance, Pix is always the best option — it's instant and available at any time. Boleto is an alternative for those without a digital bank account or who prefer that method, but it's worth factoring in the processing time before using it ahead of an event you want to bet on.

Yes. The 38bet accepts credit and debit cards from all major networks. Card processing may take a few extra minutes compared to Pix. For debit cards, the credit is usually faster. Please note that some credit card issuers in Brazil may classify deposits on betting platforms as a "cash advance" transaction — check with your bank for any applicable fees or conditions before using this method.

To request a withdrawal, log in to your account at 38bet, go to Wallet → Withdraw, choose your method (Pix is the fastest), enter the desired amount, and confirm. The minimum withdrawal is R$ 30.00. The Pix key or destination bank account must belong to the same account holder as the registered CPF — withdrawals to third-party accounts are not permitted. The deposited amount must have been wagered at least once before a withdrawal can be made (standard compliance requirement).

Via Pix, withdrawals are processed on average in 5 to 15 minutes after approval — 24 hours a day, including weekends and holidays. In some cases it may take up to 1 hour, especially during peak times. Via TED, the timeframe is 1 to 2 business days. The 38bet charges no fees on withdrawals — the amount you request is the exact amount that arrives in your account.

No. The 38bet does not charge any fees on withdrawals. The amount you request is credited in full to your bank account or the Pix key you provided. No processing fees, no percentage deductions, no administrative charges. The process is 100% free on the platform's end.

Withdrawals go through a review before being processed — this normally takes less than 30 minutes via Pix. If your withdrawal has been pending for more than 1 hour, the most common causes are: pending identity verification (KYC), a balance involving a bonus with an unmet rollover requirement, or a Pix key that does not match the CPF holder on file. Contact 38bet via live chat with your withdrawal request ID so the team can look into it and resolve it quickly.

No. The 38bet requires that the destination Pix key or bank account must belong to the same holder as the CPF registered on the account. This is a security and compliance requirement with no exceptions. Withdrawal attempts to third-party accounts are blocked automatically. If you need to update your Pix key or bank details, do so in your account settings before requesting a withdrawal.

The 38bet offers a welcome bonus to new users after their first deposit. The specific terms of the current offer — amount, percentage, and conditions — are available in the Promotions section of your account right after sign-up. Promotions are updated regularly, so check the platform directly to see the offer available at the time of your registration.

Rollover is the wagering requirement you must meet before you can withdraw a bonus. For example, a bonus of R$ 100.00 with a 5x rollover means you need to wager R$ 500.00 in total before the bonus amount becomes available for withdrawal. The VIP Program cashback at 38bet has a rollover of just 1x, which is one of the lowest in the market. The rollover conditions for each promotion are detailed in the terms of the specific offer.

During the sign up, there is a dedicated field for "Promo code". Enter the code in that field before completing your registration. Some codes are applied at the time of your first deposit — in that case, you'll find a promo code field on the deposit screen. Expired or invalid promo codes will not be accepted. If you have a code but run into trouble applying it, contact support before making your deposit.

If the bonus expires before the rollover is completed, the bonus amount is automatically cancelled — but the balance you deposited and any bets already placed with your own funds are not affected. To avoid expiration, always check the bonus validity period in the Promotions section of your account and plan your bets accordingly. If you're unsure how much time is left on a bonus, support can let you know.

The 38bet covers a wide range of sports with a focus on Brazil: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Champions League), volleyball (Superliga), basketball (NBB and NBA), MMA/UFC, tennis, e-sports (CS2, LoL, Dota 2, Valorant), Formula 1, and more. Each sport offers pre-match markets and, in most cases, live betting with odds updated in real time during matches.

With live betting at 38bet, you bet on events that are already in progress, with odds that shift in real time based on the score, match time, and other variables. To access it, go to the Sports Betting section and filter by "Live". Odds are updated second by second and may be briefly suspended at critical moments (penalties, goals) — this is normal and ensures the integrity of the odds offered. A Cash Out option is also available on selected bets, letting you settle a bet before the event ends.

If an event is cancelled, suspended, or postponed to a date other than the original, all bets on that event are voided and the wagered amount is returned to your balance on the 38bet — with no deductions. In accumulator (combo) bets, a cancelled selection is treated as a "push" (odds of 1.00) and the rest of the bet remains valid. The refund is automatic and is typically processed within 24 hours of the official cancellation confirmation.

The 38bet offers dozens of markets per match for major events: final result (1X2), European and Asian handicap, total goals (over/under), both teams to score, next goal, corners, yellow and red cards, half-time results, individual player performance, and more. For smaller events the number of markets may be lower, but for Brasileirão, Copa do Brasil, and Libertadores coverage is comprehensive.

The Live Casino at 38bet streams live games with real dealers via HD video, 24 hours a day. You can play blackjack, European roulette, baccarat, live poker, and game shows like Crazy Time and Monopoly directly from your phone or computer, with nothing to install. You can interact with the dealer and see other players at the table. The experience mirrors a land-based casino, accessible from anywhere in Brazil.

In crash games, a multiplier starts at 1x and climbs progressively. You can cash out at any point while the multiplier is still rising — your bet amount is multiplied by the figure shown at the moment you cash out. If you don't cash out before the "crash" (when the multiplier stops), you lose the bet. It's a simple, fast mechanic with rounds that typically last between 5 and 60 seconds. There's also an auto cash-out option: set a target multiplier and the game will cash out automatically when that value is reached.

Yes. All casino games available at 38bet — slots, crash games, blackjack, roulette, and others — use random number generators (RNG) certified by independent laboratories. The RTP (Return to Player) of each game is regularly audited. The Live Casino uses supervised broadcasts from certified studios. The 38bet works exclusively with game providers that undergo fairness audits — you can check the RTP of any game directly in its description on the platform.

Blackjack at 38bet follows the classic rules: the goal is to get closer to 21 than the dealer without going over. You can hit, stand, double down, or split depending on your cards and the specific table rules. Using basic strategy — which is publicly available and perfectly legal — is allowed and can reduce the house edge to under 0.5% at the best tables. Tables are available at varying limits, from the most accessible to high-limit VIP.

Every registered user is automatically enrolled in the VIP Program at 38bet, starting at the Bronze level. Every real-money bet earns points that determine your level. The levels are: Bronze, Silver, Gold, Platinum, and Diamond. The main benefit is weekly cashback, calculated on net losses for each week (Monday to Sunday) and credited every Monday with a rollover of just 1x. The higher your level, the greater the cashback percentage.

The cashback percentages per VIP level at 38bet are: Bronze: 3% · Silver: 5% · Gold: 8% · Platinum: 13% · Diamond: 20%. Cashback is calculated on your net losses for the week — meaning total losing bets minus total winning bets over the period. The rollover is 1x, which means you only need to wager the cashback amount once before you can withdraw.

VIP cashback is calculated automatically every week based on net losses from Monday to Sunday. The credit is processed and appears in your balance every Monday. You don't need to request it — the 38bet is processed automatically with no action required on your end. If the expected cashback hasn't appeared by Tuesday, please contact support.

Your VIP level advances automatically as you accumulate points through real-money bets. Every BRL wagered across any section of the platform — Sports Betting, Live Casino, crash games, blackjack — earns you points. The point requirements for each level are displayed on your account dashboard under the VIP Program section. Bets placed with bonus funds may not count toward VIP point accumulation — check the detailed terms on the platform.

Yes. The 38bet operates under an international license, undergoes regular security and fairness audits, uses 256-bit SSL encryption on all connections, and follows LGPD (Brazil's General Data Protection Law) guidelines for handling Brazilian users' data. The platform runs a 24/7 anti-fraud system, monitors for suspicious activity, and offers two-factor authentication to all users.

After logging in, go to Settings → Security → Two-Factor Authentication. You can enable it via SMS to your registered mobile number or through an authenticator app such as Google Authenticator or Authy. With 2FA active, in addition to your password, you'll need a temporary code generated every 30 seconds to access your account. This makes unauthorized access virtually impossible even if someone obtains your password. We strongly recommend that all users enable 2FA.

No. The 38bet never asks for your password via email, WhatsApp, Telegram, SMS, or social media. Any message requesting your login credentials outside the official platform is a phishing attempt — ignore it and do not click any links. If you received a suspicious message using the name of 38bet, forward it to suporte@38bet.life with the subject line "Scam Attempt" so we can investigate. If in doubt, always access the site by typing the address directly into your browser.

To permanently close your account, contact 38bet support 38bet via live chat or email at suporte@38bet.life with the subject line "Account Closure". Before closing your account, make sure to withdraw any available balance. For closures due to responsible gambling reasons (permanent self-exclusion), the process can be completed directly in your account settings under "Responsible Gambling" → "Self-Exclusion" → select "Permanent". Permanent account closure is irreversible.

Log in to your account, go to Settings → Responsible Gambling → Deposit Limit. You can set a daily, weekly, or monthly limit in BRL. Limit reductions take effect immediately. Limit increases only take effect after 7 days cooling-off period — to ensure the decision was made with adequate time for reflection. This tool is available to any user, with no need to contact support.

Self-exclusion blocks access to your account for the period you choose: 24 hours, 7 days, 30 days, 6 months, or permanently. During that period, it is not possible to log in, create a new account with the same CPF, or make deposits. Self-exclusion takes effect immediately after confirmation and cannot be cancelled before the deadline — that inability to reverse it is precisely what makes the tool effective. To activate it, go to Settings → Responsible Gaming → Self-Exclusion.

In Brazil, free and confidential resources are available: CVV (Centro de Valorização da Vida) — call 188, free of charge, 24 hours a day; Gamblers Anonymous Brazil — in-person and online support groups, accessible at ja.org.br; CAPS (Centro de Atenção Psicossocial) — a free public mental health service provided by the SUS, available throughout Brazil. Find more information on our Responsible Gambling.

Contact us immediately by email at suporte@38bet.life with the subject line "Responsible Gambling – Report". Include as many details as possible (username, CPF if known, or any other relevant information). The 38bet investigates every case with full seriousness and strict confidentiality. Accounts confirmed as belonging to users under 18 are closed immediately, and the balance is returned to the legal guardian following identity verification.